Shipping and Returns Policy
Most orders placed before 3:45pm Monday to Friday will be sent the next business day. Somèrfield Beauty accepts orders within the United States of America (USA) and also internationally (international shipping is subject to change without prior notice). Most orders within the USA are sent within 1-2 business days. Some delays could be experienced with shipment which we hold no liability for.
Once handed over to shipping companies (USPS and/or Fedex) Somèrfield Beauty is not liable for orders taking longer than expected to be delivered.
To ensure product quality, we ensure all products are sent sealed – fresh, unused and unopened. Once your parcel has been posted, the following can be used as a general guide on how long delivery may take.
Orders within USA:
▪ Regular Post – 3 to 7 business days for most cities (this will depend on where you’re located and if you’re in a remote area it could take longer).
International orders (outside of USA)
▪ Registered International – 4 to 10 business days
▪ Express Post International – 3 to 7 business days
Somèrfield Beauty will email you when your order has been shipped and provide you with a tracking number to track the progress of your order. If your order is returned to us due to an incorrect address or inability to be delivered, we are happy to send your order again once notified, however, we charge $9.95 to resend orders if there is an error with the address provided.
If you have any questions or concerns please contact us at firstname.lastname@example.org
Somèrfield Beauty offer a satisfaction guarantee on all products. If you are not happy for any reason with the results from your treatment please email email@example.com and provide us with the reason for your dissatisfaction within 14 days of receiving your order. Any unused product will need to be returned to Somerfield Beauty at your cost and we charge a $20 restocking and administration fee.
If you change your mind after placing an order
If you have placed an order and change your mind and request a cancellation of your order more than 2 hours after placing your order (before it is processed and sent) you are entitled to a refund minus a $10 restocking and administration fee.
If you change your mind and request a cancellation of your order more than 24 hours after placing your order and your order has already been processed and sent you are liable for the following costs:
- - Shipping of your item ($9.95)
- - Returning the goods to Somerfield Beauty
- - Restocking and administration fee of $20